- BOYS CLOTHING
- INFINITY PRO IONIC POWER BANDS
- MENS CLOTHING
- NEW ERA CAPS
Although weight is the major contributing factor in determining our delivery costs other factors have to be taken into account, such as - volume, size and packaging costs. Due to this you may find that bulkier items are charged at a higher rate rather than being based on weight alone.
All orders placed before 12:30pm will be dispatched within one working day by first class post. Saturdays and Sundays are not classed as working days. Please allow up to 14 days for delivery although most orders will be delivered within 3 days.
NEXT DAY DELIVERY:
Orders sent out for next day delivery will be sent by either courier or Royal Mail Special Delivery depending on the weight of the order. All orders must be received by us by 12:30pm to guarantee next day delivery.
Deliveries made to the following postcodes by Royal Mail Special Delivery will take 2 working days to arrive – GY1, GY9, HS2, HS3, HS4, HS5, HS6, HS7, HS8, HS9, IV41-51, IV55, IV56, PA61, PA62-75, PA76, PA78, ZE2-3
Deliveries made to the following postcodes by Royal Mail Special Delivery will take 3 working days to arrive – KW16-17, PH42, PH43, PH44
Orders placed on a Friday for Next Day Delivery can only be guaranteed for a Monday delivery.
Delivery cannot be made on a Saturday unless pre-arranged with us (additional carriage charges will apply).
SKATEBOARDS, CRUISER BOARDS AND SCOOTERS:
We are NOT able to dispatch skateboards, cruiser boards or Scooters to destinations outside of mainland UK without prior agreement. Please contact us for postage details and prices. This includes the Highlands and Islands of Scotland, Northern Ireland, Isle of Man, Isles of Scilly and the Channel Islands.
Skatebaords, Cruiser Boards and Scooters for delivery within the UK will be sent out via courier within 1 working day of receiving the order on a 48 hour delivery service (This is not a guaranteed service) or by Next Day Delivery, if chosen. Saturdays and Sundays are not classed as working days.
European Orders will be sent via Air Mail. Please allow up to 14 days for delivery although most orders will be delivered within 5 days. If you require your item to arrive in a shorter period of time please contact us for details and pricing.
We regret that we cannot dispatch orders outside of Europe using the postage prices on this website.
If you would like to place an order please contact us for details and pricing.
Please contact THE MATRIX STORE before returning items.
All products purchased from THE MATRIX STORE are guaranteed against manufacturing defects for a period of 30 days. This does not cover damage from impacts, water damage or any other damage which has arisen from misuse, including stunt use.
Replacement items can not be sent out until the original item has been returned.
In some circumstances items may have to be forwarded to our suppliers, obviously it will take a little longer for these returns to be processed.
You may cancel your contract to buy from THE MATRIX STORE within 7 working days of receiving your order.
A refund will be made within 14 days of receiving any returned goods, provided that products are unused, in original packaging, accompanied by a receipt and the return has been authorised by us.
Any P&P costs incurred by THE MATRIX STORE in the delivery of your order will be subtracted from your refund value. Returns are made at the customers expense – if necessary please ensure that goods are adequately insured and obtain a Proof of Posting Certificate.
Any products exchanged will be re-charged P&P.
Soiled shoes, worn clothing and caps cannot be exchanged or refunded.
Due to the nature of the sport we will not replace broken skateboard decks, unless the fault is deemed to be as a result of a manufacturing defect.
None of this affects your statutory rights.